Consumer Protection Class 12 Important Questions

Consumer Protection is a crucial chapter in Class 12 Business Studies, focusing on consumer rights, responsibilities, and the legal framework ensuring consumer welfare. Here are the Consumer Protection Class 12 Important Questions

1 Mark Questions

Q1. Define consumer protection.

Ans. Consumer protection refers to safeguarding buyers from unfair trade practices, ensuring their rights, and providing redressal mechanisms.

Q2. Name any two rights of consumers.

Ans. (i) Right to Safety
(ii) Right to Information

Q3. Who is a consumer under the Consumer Protection Act, 2019?

Ans. A consumer is a person who buys goods or avails services for personal use, but not for resale or commercial purposes.

Q4. State any two responsibilities of consumers.

Ans. (i) Be aware of rights and duties
(ii) Demand quality products and proper bills

Q5. What is meant by ‘Right to Safety’?

Ans. It is the right of consumers to be protected against goods and services that are hazardous to life and health.

Q6. What is a consumer grievance?

Ans. A consumer grievance is a complaint regarding defective goods, poor services, or unfair trade practices.

Q7. Mention any two ways of consumer protection.

Ans. (i) Consumer awareness
(ii) Government legislation

Q8. Name the three-tier consumer dispute redressal agencies under the Consumer Protection Act, 2019.

Ans. (i) District Commission
(ii) State Commission
(iii) National Commission

Q9. What is the jurisdiction of the District Commission under the Consumer Protection Act, 2019?

Ans. It handles cases where the value of goods/services does not exceed Rs. 1 crore.

Q10. What is the role of the National Consumer Helpline (NCH)?

Ans. It provides guidance and support to consumers in resolving disputes against businesses and sellers.

3/4 Marks Questions

Q11. Explain any three rights of consumers under the Consumer Protection Act, 2019.

Ans.

1. Right to Safety – Protection from hazardous goods and services.
2. Right to be Informed – Full disclosure about products, services, and pricing.
3. Right to Redressal – Compensation for unfair practices and faulty goods/services.

Q12. What is meant by ‘Right to Consumer Education’?

Ans. The Right to Consumer Education means that consumers have the right to acquire knowledge and skills to make informed purchasing decisions.

It ensures that consumers are aware of their rights, responsibilities, and the redressal mechanisms available to them.

The government, educational institutions, and consumer organizations play a crucial role in spreading awareness through campaigns, workshops, and including consumer education in school curricula.

Q13. Distinguish between a ‘complaint’ and a ‘consumer dispute’.

Ans.

• Complaint: A grievance against a seller regarding defective goods or services.
• Consumer Dispute: When a complaint is not resolved, it turns into a dispute requiring legal intervention.

Q14. Explain the role of NGOs in consumer protection.

Ans.

• Spread consumer awareness through campaigns.
• Provide legal assistance to consumers.
• Conduct research on consumer issues.
• Encourage ethical business practices.

Q15. Explain the jurisdiction of the State Commission under the Consumer Protection Act, 2019.

Ans. The State Commission handles cases where the value of goods/services exceeds Rs. 1 crore but does not exceed Rs. 10 crores. It also hears appeals from the District Commission.

Q16. Mention any four ways in which consumers are exploited in the marketplace.

Ans.

1. Selling adulterated goods
2. False advertising
3. Charging more than the MRP
4. Defective and substandard goods

Q17. State the importance of consumer protection from the point of view of business.

Ans.

• Builds consumer trust and goodwill: Ethical practices and quality products enhance customer confidence and loyalty.
• Reduces legal complications and penalties: Compliance with consumer protection laws prevents legal disputes and penalties.
• Enhances brand loyalty: A company that prioritizes consumer rights gains goodwill and a strong market presence.
• Ensures ethical business practices: Ethical businesses benefit from a level playing field and sustainable growth.

Q18. How does the government protect consumer interests?

Ans.

• Enforcing consumer protection laws.
• Setting up redressal agencies.
• Conducting consumer awareness programs.
• Regulating misleading advertisements.

Q19. State any three remedies available to a consumer under the Consumer Protection Act, 2019.

Ans.

1. Replacement of goods: If the product is defective, the seller may be required to replace it with a new one of the same kind.
2. Refund of money: The consumer may be entitled to a full refund if the goods or services are found to be faulty, deficient, or misleading.
3. Compensation for damages: If the consumer suffers any loss or injury due to defective goods or deficient services, they can claim compensation for the damage incurred.

6 Marks Questions

Q20. Explain the importance of consumer protection from the viewpoint of consumers.

Ans.

1. Ensures safety and quality of products.
2. Protects against unfair trade practices.
3. Provides a legal mechanism for grievance redressal.
4. Creates awareness about consumer rights.
5. Encourages ethical business practices.
6. Prevents exploitation and financial losses.

Q21. What are the responsibilities of a consumer? Explain any six.

Ans.

1. Be aware of rights and duties.
2. Read labels and terms before purchase.
3. Buy certified and standard quality products.
4. Check expiry dates and warranty.
5. Demand bills and proper receipts.
6. File complaints against unfair practices.

Q22. Explain the three-tier redressal mechanism under the Consumer Protection Act, 2019.

Ans.

1. District Commission – Handles complaints up to Rs. 1 crore.
2. State Commission – Handles complaints above Rs. 1 crore but below Rs. 10 crores.
3. National Commission – Handles complaints above Rs. 10 crores and appeals from the State Commission.

Q23. Discuss any six rights of consumers as per the Consumer Protection Act, 2019.

Ans.

1. Right to Safety
2. Right to Information
3. Right to Choose
4. Right to be Heard
5. Right to Redressal
6. Right to Consumer Education

Q24. Discuss any six ways in which consumer protection benefits businesses.

Ans.

1. Increases consumer confidence.
2. Enhances brand reputation.
3. Encourages fair competition.
4. Reduces legal disputes.
5. Improves product quality.
6. Attracts more customers.

Conclusion

Consumer Protection is essential to ensure a fair and transparent marketplace. Understanding consumer rights, responsibilities, and redressal mechanisms empowers individuals and promotes ethical business practices. By being aware and proactive, consumers can safeguard their interests effectively.